Terms of service

Updated 2026-05-01

These terms describe the agreement between you and Igloo Labs Ltd ("we", "us") when you use Sortly. By creating an account you agree to these terms. If you do not agree, please do not create an account.

1. The service

Sortly is a private coordination tool for parents and carers to organise playdates with the families they choose to connect with. It is not a discovery service and not a public social network. We provide the platform; you and the families you connect with arrange the playdates.

2. Eligibility

You must be at least 16 years old and the parent or legal carer of any child you add to the app. By adding a child you confirm you have the legal authority to do so on their behalf.

3. Acceptable use

You agree not to:

• impersonate another person or misrepresent your relationship to a child;
• use Sortly to contact parents you do not have a real-world reason to know;
• scrape, copy, or aggregate other users' data;
• upload illegal content or content that endangers a child;
• attempt to bypass our security measures or access another household's data.

4. Account suspension and termination

We may suspend or terminate accounts that violate these terms, that we reasonably believe endanger a child, or that we are required to terminate by law. We will tell you why and give you a way to appeal — except where we are legally required not to (for example, when cooperating with a safeguarding investigation).

5. Your content

You keep ownership of the data you provide. You grant us a limited licence to host, display, and process that data only as needed to operate the service for you and the families you have explicitly connected with. We do not use your data to train any models or to sell to third parties.

6. Service availability

We aim for high uptime but do not guarantee uninterrupted service. We will notify you of planned maintenance through in-app notice. We are not liable for service interruptions caused by circumstances outside our reasonable control.

7. Liability

Sortly facilitates introductions between families who already know each other. You remain solely responsible for the safeguarding decisions you make about your children. To the extent permitted by law, our liability is limited to the amount you have paid us in the twelve months preceding the claim (£0 for the H1 free-of-charge service).

8. Changes to these terms

We may update these terms. Material changes will be notified in-app at least 14 days before they take effect. Continued use after the effective date is your acceptance of the new terms.

9. Governing law and disputes

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except where local consumer protection law gives you the right to bring a claim in another jurisdiction.

10. Contact

Igloo Labs Ltd, London — hello@igloo-labs.com.